FAQ
Frequently Asked Questions
Find answers to common questions about our products and services
We offer flexible MOQ starting from 1kg for most products. Custom orders and bulk quantities are welcome with competitive pricing tiers. For new customers, we recommend starting with a sample order before placing bulk orders.
Yes! We provide free samples (up to 50g) for qualified customers. Sample requests can be made through our contact form or by emailing danny@baisfu.com. We cover shipping costs for first-time customers.
We are certified under ISO 9001, ISO 14001, China GMP, KOSHER, HALAL, FSSC 22000, HACCP, CNAS, and all products are tested by Eurofins. Full certificates are available upon request. We undergo annual audits by all certification bodies.
Stock items: Ship within 3-5 business days.
Custom production: Typically 7-14 days depending on specifications and order volume.
We always communicate realistic timelines before order confirmation.
Custom production: Typically 7-14 days depending on specifications and order volume.
We always communicate realistic timelines before order confirmation.
We serve customers in 60+ countries across North America, Europe, Asia-Pacific, South America, and Middle East regions. Our export team handles all documentation including MSDS, COA, TDS, and customs clearance support.
Absolutely! Our R&D team specializes in custom extraction profiles, synergistic blends, and delivery system expertise including encapsulated, liposomal, and water-soluble versions. Share your target specifications and we will develop a customized solution.
We accept T/T (wire transfer), L/C for large orders, PayPal for sample orders, and Western Union. Payment terms are negotiable for established long-term customers. We also support Alibaba Trade Assurance for secure transactions.